Our staff is dedicated to helping clients in all their unique Human Resources needs. We understand that not all clients are alike, and that each of our clients require a customized working relationship. We will work with you to determine where we can add value to your current processes, as well as address your pain points and advise on areas of potential liability. We assist our clients with the full spectrum of support from their everyday needs to larger matters such as investigations, harassment claims, compliancy and legal issues.

Susan E. Crocker

Susan Edwards Crocker served as Vice President of Human Resources and Associate Services for BMW Manufacturing Corp. (1993-1998). She established, and was responsible for, the functions of recruitment, training, associate services, safety, health, security, compensation, benefits, environmental engineering, and associate relations. The BMW plant start-up was the fastest in automotive history, going from green field to production in just 18 months.

Before joining BMW, Mrs. Crocker spent 15 years with Sara Lee Corporation where she gained extensive experience in human resources management, training, policy development, and communications. Prior to becoming a plant manager for Sara Lee, she was an area human resources manager for the facilities in Morganton, NC.

Susan Crocker holds a B.S. and Masters degrees from North Carolina State University, with honors and was the North Carolina Woman of the Year in 1987, NCSU Outstanding Alumnus in 1987 and nominee for South Carolina Outstanding Human Resource Professional in 1998.

Susan Crocker founded her company in 1998 to provide outsourced human resources, consulting, and benefits brokerage to clients in North Carolina, South Carolina, Tennessee, and Georgia. She has served as an expert witness for major law firms in the Southeast. She served on the American Red Cross and Compass of Carolina boards. Ms. Crocker has 36 years of human resources experience and is a master trainer for Development Dimensions International. Since 1998, her firm has specialized in human resources consulting for regional banks in NC and SC.


Lorri Mercer
HR Administrator

Lorri Mercer, a native of North Carolina, has a Bachelor of Science in Human Resources from the University of North Carolina at Asheville and has over 25 years of Human Resources experience.

Before joining Susan E. Crocker, Inc., Lorri worked in Human Resources in the manufacturing industry, specifically for injection molding and automotive companies. Lorri learned a lot about the manufacturing industry including ISO 9000 training and implementation requirements, HR systems and guidance to protect companies from loss, effective policy and procedures, industry trends and was appointed safety facilitator for one employer.

Before moving into manufacturing, Lorri worked in the banking industry for several years, ultimately rising to Human Resources Manager where she was responsible for all benefit and insurance programs, onboarding and offboarding, development of policy and procedures and payroll.

Both of these industry backgrounds make Lorri a great addition to the Susan E. Crocker, Inc. team and will be a great resource for all of our banking and manufacturing clients.

Her broad experience also includes benefits, employee relations, workers compensation, knowledge of federal and state requirements, recruiting and staffing, administrating new hire orientations, affirmative action, wage surveys and policy development and documentation.

Hailey Crocker Miller

HR Administrator 

Hailey Crocker Miller is a native of Greenville, SC and a graduate of the University of South Carolina. After college, she worked for Nelson Mullins Riley & Scarborough, handling many aspects of their Marketing needs, with a strong focus on client events and continuing education trainings. After 5 years, she moved back to Greenville and worked in the Marketing Department for ScanSource, Inc. before moving into the business-side of the company as Marketing Product Manager.

During those 10 years, Hailey was afforded the opportunity to frequently travel across North America and interact with people of all types. That experience has given her a wonderful appreciation and ability to connect with people of all backgrounds and hierarchies with an organization. After 10 years in the Marketing field, Hailey decided to change course and focus her talents on Human Resources when she joined Susan E. Crocker, Inc. as HR Administrator. In this role, she manages all aspects of Human Resources for her clients – ranging from onboarding and offboarding, payroll, benefits, worker’s compensation claims, and much more.

Hailey has completed certification courses for Payroll Law and HR Generalist and is a licensed Life, Accident and Health Producer in South Carolina.

Lesa Banks

Special Projects

Lesa Banks spent 25 years teaching science in Spartanburg County. She served as the first Dean of the School of Medicine and Human Services in the College and Career Center for Dorman High School, the third largest high school in South Carolina. In that role, she was responsible for the development of career and internship opportunities for students and establishing an advisory board of community partners. Prior to her career in education, Mrs. Banks was a Specialist in Blood Banking, working as a Technical Education Coordinator for the American Red Cross in Durham, NC, and teaching Immunology and Immunohematology at East Carolina University and the University of North Carolina, respectively.

She is a 1982 graduate of the University of North Carolina where she was a Morehead Scholar.

"Susan E. Crocker, Inc. meets all our needs for human resources - we will never do anything else"

President of a manufacturing company
Greenville, SC
life saver